Terms & Conditions
Cancellation Policy:
Payment in full is required to secure your cake order. I need 3+ days notice, for any changes in regards to you original order. Once your date is locked in, your order cannot be cancelled. If there are any emergencies that are beyond your control, I would be happy to provide you a credit for your cake.
Allergies & Sensitivities:
All cakes are made in a kitchen with wheat, soy, milk, eggs and nuts. If you have any major food allergies please make sure to include that when filling out a form or crafting an email.
Ordering, Payment & Delivery:
Orders are not confirmed until full payment has been made. Pickup is always preferred, but if you are in need of delivery then please note that in the form & Sanya will calculate a rate for you using (Uber Connect). During surcharge hours, pricing may fluctuate & Sanya has the right to charge extra after an invoice has already been paid - this is unlikely to happen, but should be noted just in case. If you are buying a cake to be delivered to someone, please ensure you have their full delivery address & contact information. If delivery address is incorrect or if someone is not there, a re-delivery charge will be applied.
Substitutions for Custom Cakes:
Farishta Flowers & Goods reserves the right to make any flower substitutions for custom orders in the event that flowers are unavailable or unsuitable for a cake. In this case, the integrity of the proposed color scheme will be maintained & flowers of the equivalent value will be used.
Cake Care + Florals:
All cakes with frosting & fresh flowers should be kept in a cool place or fridge between collection & serving. Take the cake out of the fridge one hour before serving to allow for the cake to be room temp before eating. Please note the fresh flowers are decorative & while they’re food safe, they’re not intended to be eaten. While there shouldn’t be issues if consumed, everyone is different. In the scenario, Farishta Flowers & Goods is not liable for any side effects after consumption.